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Return Policy

OUR GOAL IS TO MAKE EVERY CUSTOMER TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. Laju will gladly accept unworn, unwashed or defective merchandise for an exchange or refund within 14 days of the date of receipt. Please allow 2-3 weeks for your return to be received and processed. 

 

Returning your items is EASY:  Simply fill out our Return Request Form with "Return Request" and your order number in the subject line. Once approved, further instructions will be e-mailed to you.  

Refunds are SIMPLE: Your original form of payment will be credited for returns mailed within 15 days of the received shipping date. After 14 days, we will gladly accept unworn, unwashed or defective merchandise for store credit. After 30 days, all sales are final.

Prepaid UPS Return e-Label: We can send you a prepaid UPS return label to your e-mail inbox to return your items. The cost of the prepaid label is $7.95 if you're returning 1-2 items, $9.95 for 3-4 items, and $12.95 for 5 or more items. If you opt to get store credit for your full price items, we will waive the fee of the return label and issue you store credit. You also have the option of sending your items back on your own, we do recommend that you insure the package and hold onto your tracking number. 

Sale Items: Anything purchased on the website on sale will be considered a final sale but eligible for store credit. Please contact returns@shoplaju.com to see if you're eligible for store credit on a sale item.

Promo Codes used on Sale Items: Anything purchased on the website on sale, using an additional promo code for an additional discount will be considered FINAL SALE. No exceptions. 

 

 

 

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